This Refund and Returns Policy outlines the terms and conditions under which refunds may be requested or granted for services provided by Ou-a-Hab.
By accessing our website or purchasing any of our services, you agree to the terms described below.
We strongly recommend reviewing this policy carefully before completing a purchase.
1. Nature of Our Services
Ou-a-Hab provides digital-only travel-related services that are delivered entirely online.
All services are informational, advisory, and curated in nature.
Our services include, but are not limited to:
- Digital travel guides and curated experience materials
- Personalized or semi-personalized travel insights
- Cultural, culinary, urban, and lifestyle recommendations
- PDF documents, downloadable files, and mobile-friendly guides
We do not provide:
- Physical products
- In-person services or guided tours
- Hotel, transport, or activity bookings
- Ticketing, reservations, or third-party confirmations
Because all services are delivered digitally, no physical returns are possible.
2. General Refund Policy
Due to the intangible and non-returnable nature of digital services, all purchases made on Ou-a-Hab are considered final once the service has been delivered.
Refunds are not guaranteed and are reviewed on a case-by-case basis, strictly under the conditions described in this policy.
By completing a purchase, the customer acknowledges that:
- Digital content is considered “used” once delivered
- Access to the information cannot be revoked
- Subjective dissatisfaction does not constitute a service defect
3. Circumstances Where Refunds May Be Considered
A refund request may be reviewed and potentially approved only in the following limited situations:
3.1 Non-Delivery of Digital Service
If the purchased service was not delivered due to a technical issue on our side, such as:
- System error
- Failed email delivery
- Broken download link
In such cases, we will first attempt to resolve the issue by re-delivering the service.
A refund will only be considered if delivery cannot be completed within a reasonable timeframe.
3.2 Duplicate or Accidental Purchase
If a customer accidentally completes multiple purchases of the same service, a refund for the duplicate transaction may be issued after verification.
3.3 Corrupted or Inaccessible Files
If the delivered digital files are:
- Technically corrupted
- Inaccessible or unreadable
- Incompatible due to a delivery error
We will attempt to provide a corrected or replacement version.
A refund will be considered only if a functional replacement cannot be provided.
3.4 Incorrect Service Delivery
If the customer receives digital content that does not match the service purchased (for example, receiving the wrong guide or service package), the issue will be corrected promptly.
A refund may be issued if correction is not possible.
4. Non-Refundable Situations
Refunds will not be granted under the following circumstances, including but not limited to:
- Change of mind after purchase
- Dissatisfaction with recommendations or content style
- Personal expectations not being met
- Perceived lack of usefulness
- Preference for different travel experiences
- Partial or full use of the delivered materials
- Failure to read the service description prior to purchase
- Changes in travel dates, destinations, or plans
- Visa issues, border restrictions, or entry denials
- Local closures, strikes, weather conditions, or safety advisories
- Political, social, or environmental conditions beyond our control
Ou-a-Hab provides guidance and curated information, not guaranteed outcomes.
5. Timeframe for Refund Requests
All refund requests must be submitted within 7 calendar days from the date of purchase.
Requests submitted after this period:
- May not be reviewed
- May be automatically declined
Timely communication is the responsibility of the customer.
6. How to Request a Refund
To submit a refund request, customers must contact us via our official Contact Form and include the following information:
- Full name used at checkout
- Order number or transaction reference
- Date of purchase
- Detailed explanation of the issue
Incomplete or unclear requests may delay the review process.
7. Review and Decision Process
All refund requests are reviewed manually.
Ou-a-Hab reserves the right to:
- Request additional information
- Propose a solution other than a refund
- Approve or deny the request at its sole discretion
Customers will be notified of the decision within 3–5 business days.
8. Refund Processing
If a refund is approved:
- The refund will be issued to the original payment method
- Processing times depend on the payment provider and financial institution
- Ou-a-Hab is not responsible for external processing delays
No additional fees are charged by Ou-a-Hab for approved refunds.
9. Chargebacks and Payment Disputes
Initiating a chargeback or payment dispute without contacting us first may result in:
- Immediate suspension of access to our services
- Permanent restriction from future purchases
We strongly encourage customers to resolve concerns directly with us before contacting payment providers.
10. Policy Modifications
Ou-a-Hab reserves the right to modify, update, or replace this Refund and Returns Policy at any time without prior notice.
Changes become effective immediately upon publication on the website.
Customers are responsible for reviewing the current version before making a purchase.
11. Contact Information
If you have any questions regarding this policy, your order, or your eligibility for a refund, please contact us via the official contact form on our website.
We are committed to transparency, fairness, and responsible digital service delivery.
Ou-a-Hab
Digital travel services. Clear scope. Fair policies.